When will I receive my order?
It takes us between 3 and 7 business days to process an order, after which we will ship it to you. Shipping time depends on your location, but you can estimate it as follows:
Europe (For orders processed from this continent): Between 5 and 8 business days. International: 10-20 business days or more.

Where is my order being shipped from?

We work with different suppliers with management centers in America and
Europe!

Will I have to pay customs duties for my order?

International orders may incur additional customs charges. This fee is outside our control and is determined by your customs agency. Customs policies vary greatly between countries, so we recommend you contact your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What
do I do?
Before contacting us, please help us by following these steps:

• Check your confirmation email to make sure there are no errors in the shipping address.
• Ask about your order at your local post office.
• Ask your neighbors if the delivery person left your package with them.

If you won't be home on the delivery day, use your work address.
or where you will be. If the address is correct and the package is not at the post office or with your neighbors, please contact us at info@digi-tec.es with your order number.
If there is a problem with your shipping address, we can resend your product, but you will have to cover the costs.
Your postal code is a crucial part of your address. Make sure to enter it.
correctly.

ORDERS

Do I need to add any additional information?

For sales outside the European Union, you must provide your CIF/NIF/Passport number so that we can make the shipment.

How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at info@digi-tec.es .

I received an incorrect or damaged product. What should I do?
We're sorry if your product arrived damaged. To resolve this as quickly as possible, please email us at info@digi-tec.es within one week of delivery with photos of your damaged product, your order number, and any other details you have regarding the order.
We will contact you with a solution as soon as possible!